Company Practices

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Healthy roots produce the sweetest fruit

In a sales position I once held, I was required to complete lengthy handwritten credit applications for each customer. The application required supporting documentation including income statements, banking records and tax documents among other things. The training for this portion of the job was so extensive, that in order to go out to market and secure clients, we first had to pass a series of company exams. The process took several weeks. The credit application made the difference as to whether the deal would work. The successful approval of our client’s package not only had far reaching implications to our bottom line, but to theirs and every business associated with them. Eventually our company acquired the software which allowed the sales staff to streamline the application and obtain instant approval online. This advancement was received with excitement. The idea of being able to get instant approval for a client’s credit application held the possibility of increased sales and commissions. However, I remember being told distinctly, “garbage in, garbage out,” by our boss. He cautioned us that if we used the software to generate an approval which could not be justified by the supporting documentation it would be worthless. We would prolong the application process. Not only that, we could be looked upon as someone who was attempting fraud and would be dealt with harshly. The choice was ours. He provided us with the training and tools to become successful by building our reputations upon solid facts and integrity. Everyday people [...]

July 24th, 2016|Company Practices, Uncategorized|0 Comments

You can’t clean the floor with a dirty mop, Missy!

“You can’t clean the floor with a dirty mop, Missy!” This was the sarcastic remark the restaurant manager, Warren, made to me as he rolled his eyes. At sixteen years old, working at my first job, it had never occurred to me that the mop had to be washed before cleaning the floor. I was totally clueless. I complied. I washed the mop, filled the bucket and proceeded to clean the floor thoroughly. Several weeks later Warren gave me a performance review.  Even today, more than 30 years later, I remember that review because it stated that I was “lasy.” He misspelled the word lazy, L-A-S-Y. He tried to write over the S with a Z. My 16 year old sensibilities and pride were offended. “I am NOT lazy!” I stated with raised eyebrows.  “…and if you’re going to call someone lazy, at least make sure you spell it right!” I thought to myself. While I lacked the experience and training of the older employees at the restaurant, I wanted to work there and knew that I was capable of performing well. This was a moment many teenagers, and some adults tend to blow. Somehow I knew it was a defining moment. I could lose my temper and tell Warren that he didn’t know what he was talking about and he didn't know me very well. Alternatively  I could receive his criticism and show him that he was incorrect in his assessment. I chose the latter. I accepted his correction, [...]

June 8th, 2016|Company Practices|0 Comments